C-Wolrd MARKETPLACE CANCELLATION POLICY

As humans, we are creatures of second thoughts and learning how to cancel Coinvest Marketplace order is useful when you have that rain-check moment.

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery.

If you have already paid and wish to return the product, you have the option of receiving a credit or a full refund. Returns are only possible where your order adheres to Coinvest Marketplaces Return Policy.

1. WHAT PRODUCTS ARE ELIGIBLE FOR RETURNING?

It is undamaged and unused, with the original labels and stickers still attached. Save for Unboxed Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). You log a return on the Coinvest Marketplace website within 30 days of delivery or collection. After 30 days, you can only return a product if it is defective.

1. WHAT PRODUCTS ARE EXEMPTED FROM RETURNING?

The policy also states that you can return a product provided it is not:

1. A digital product such as an eBook, electronic voucher, gaming code or other digital download.
2. An audio or video recording or computer software that has been unsealed.
3. A newspaper, periodical, or magazine.
4. A foodstuff, beverage or other product intended for everyday consumption.
5. A nursing or maternity product, an infant bottle, infant feeding product or bottle accessory that has been unsealed.
6. A beauty product or fragrance which has been used.
7. An intimate product, lingerie, swimwear, bodysuit, underwear, or jewellery for piercings, which for hygienic and public health reasons may not be returned.
8. A product which has been personalised for you or made to your specifications.
9. A flatpack furniture product that has been assembled after delivery.

If you have already paid and wish to return the product, you have the option of receiving a credit or a full refund. Returns are only possible where your order adheres to Coinvest Marketplace’s Return Policy, which are outlined below:

1. STANDARD RETURNS POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Coinvest Marketplace itself and from Third Party Sellers, being our registered Vendors.

Certain parts of this Policy do not apply to Unboxed Deals, reconditioned products or used products, and this is indicated in the relevant sections below. Unboxed Deals are returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging.

This Policy forms part of the Coinvest Marketplace Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

1. CONTACT US FOR CANCELLATION

Coinvest Marketplace Tel: 0115075555

Email address: coinvest@marketplace.co.za

Your Order number and delivery date/ date scheduled for delivery must be stated.