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C-World MARKETPLACE (PTY) LTD 

Returns Policy in accordance with the Consumer Protection Act, 68 of 2008.

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair, replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Coinvest Africa itself and from Third Party Sellers.

Please note that Coinvest Africa may, from time to time and at its discretion, restrict the use of the credit in your account in respect of certain products.

Certain parts of this Policy do not apply to Unboxed Deals, reconditioned products or used products, and this is indicated in the relevant sections below. Unboxed Deals are returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging.

This Policy forms part of the Coinvest Africa Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way. 

  • PREPARING YOUR PRODUCTS FOR A RETURN

To ensure your request is processed as quickly as possible, you are responsible for the following when returning your products.

  • package your products safely and securely for protection during transit.
  • clearly mark your return reference number on the outside of the parcel; and
  • include all accessories and parts that were sold with the product. 

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

  • UNWANTED PRODUCTS

Section 19 sub (7) of the Consumer protection Act, 68 0f 2008 provides that, where the supplier delivers to the consumer a larger quantity or quantity of goods than the consumer agreed to buy, the consumer may either.

  • Reject all the delivered goods; or
  • Accept delivery of agreed certain goods, and
  • Pay for the agreed quantity at the agreed rate; and
  • Treat the excess quantity as unsolicited goods in accordance with the provisions of section 21 of the CPA “which provides for consumers right to return goods”.

 

  • Section 19 sub (8) further provides that; if the Supplier delivers to the consumer some of the goods, the collectively agreed to supply mixed products with the goods of a different description not contemplated in the agreement, the consumer may-
  • Accept delivery of the goods that are in accordance with the agreement and reject the rest; or
  • Reject all the delivered goods.

 

 

  • CONSUMER’S RIGHT TO RETURN GOODS

 

“CHANGED YOUR MIND”

3.1    Section 20 sub (1) of the Consumer protection Act 68 of 2008 makes a provision for the right to “right to return unsafe or defective goods, contemplated in section 56, which provides for implied warranty of quality” or any other right in law between a supplier and consumer to return goods and receive a refund.

3.2    Subject to subsections (3) to (6), in accordance with the Sec 20 of CPA, the consumer may return goods to the supplier, and receive a full refund of any consideration paid for those goods if the supplier has delivered—

(a)    goods to the consumer in terms of an agreement arising out of direct marketing, and the consumer has rescinded that agreement during the cooling off period, in accordance with section 16 of CPA.

(b)    goods that the consumer did not have an opportunity to examine before delivery, and the consumer has the right to reject delivery of those goods for any of the reasons contemplated in section 19(5).

(c)    a mixture of goods, and the consumer has refused delivery of any of those goods, as contemplated in section 19(8); or

(d)    goods intended to satisfy a particular purpose communicated to the supplier as contemplated in section 55(3).

WANT TO EXCHANGE?

3.3    Coinvest Africa would only permit exchange of products only if it is satisfied that consumers did not use nor consume these products, then later wish to exchange. However, exchanges with regards to different sizes or colour variations would only be allowed if available in stock. An Unboxed Deal, reconditioned product or used product can only be exchanged for a variation of the same Unboxed Deal, reconditioned product or used product, if such variation is available. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will credit your account with the purchase price of the product within 15 (fifteen) days of the return (or refund you if that is your preference). the provisions of Section 16 (4) sub (a) states, A return of any payment received from the consumer in terms of the transaction within 15 (fifteen) business days after—

(a)    receiving notice of the rescission if no goods had been delivered to the consumer in terms of the transaction; or

(b)    receiving from the consumer any goods supplied in terms of the

Transaction and not attempt to collect any payment in terms of a rescinded transaction, excepts permitted in terms of section 20(6) CPA.

3.4    THE DIRECT MARKETING “COOLING-OFF” PERIOD

Section 16 of the CPA provides that if a transaction occurs in terms Section 44 of the Electronic Communications and Transactions Act, then Sec 16 of the CPA would not apply.

Sub (2)    To the extent that this section applies to a transaction or agreement, it is in addition to and not in substitution for any right to rescind a transaction or agreement that may otherwise exist in law between a supplier and a consumer.

Sub (3)    A consumer may rescind a transaction resulting from any direct marketing without reason or penalty, by notice to the supplier in writing, or another recorded manner and form, within 5 (five) business days after the later of the date on which—

(a)    the transaction or agreement was concluded; or

(b)    the goods that were the subject of the transaction were delivered to the consumer.

Sub (4)    A supplier must—

(a)    return any payment received from the consumer in terms of the transaction within 15 business days after—

(i)    receiving notice of the rescission if no goods had been delivered to the consumer in terms of the transaction; or

(ii)    receiving from the consumer any goods supplied in terms of the transaction; and

(b)    not attempt to collect any payment in terms of a rescinded transaction, except as permitted in terms of section 20(6).

3.5    NOT WHAT YOU ORDERED

(a)    If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 3.6 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference). 

3.6    PRODUCTS DAMAGED ON DELIVERY

(a)    Should a product be damaged or missing any parts or accessories at the time of delivery or collection, please notify us within 7 (seven) days of such delivery or collection by logging a return on the Website.

(b)    We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair or replace the product as soon as possible (if such repair is possible, we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

4.    DEFECTIVE PRODUCTS

(a)    We do our best to ensure that the products we deliver to you are of high quality and are in good working order and without defects.

(b)    What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

  • faults resulting from normal wear and tear.
  • damage arising from negligence, user abuse or incorrect usage of the product.
  • damage arising from electrical surges or sea air corrosion.
  • damage arising from a failure to adequately care for the product.
  • damage arising from unauthorized alterations to the product.
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
  • in relation to Unboxed Deals or used products, signs of handling and/or repackaging.

 

  •   STANDARD WARRANTY

 

  • If you have received a product which turns out to be defective or otherwise of poor quality (save for manufacturer warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 (six) months after delivery collection of the product (except in the case of an extended supplier warranty, which is set out below). 
  • You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair, replace the product (if such repair is possible, and if we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair, replacement takes longer than (twenty-one) 21 days, we will get in touch with you to see if you would rather receive a credit or refund.
  • Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 (Six) month period.
  • Where you request a repair or replacement of an Unboxed Deal, reconditioned product or used product and a repair is not possible, we will see if we have a replacement Unboxed Deal, reconditioned product or used product in stock (which is the same product, of the same nature and type, as the one sold), but if we do not, we will credit or refund you. A product in perfect condition (that is not an Unboxed Deal, reconditioned product or used product) is not the same product as an Unboxed Deal, reconditioned product or used product. Therefore, Unboxed Deals, reconditioned products and used products are discounted, compared to products in perfect condition.

6.    EXTENDED SUPPLIER WARRANTY

(a)    A product may have a supplier warranty that extends beyond the 6 (six) month Standard Warranty. If such a product turns out to be defective more than 6 (six) months after delivery or collection (save for manufacturer warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery or collection of the product.

(b)    You can do so by logging a return on the Website, and we will facilitate your return of the product to the supplier at no charge. Unfortunately, we cannot facilitate e returns that fall outside of the extended supplier warranty period.

(c)    Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. 

(d)    It is also important to note that the remedy offered to you is at the supplier or manufacturer’s discretion what remedy it can offer you. Coinvest Africa is under no obligation to provide you with a credit, repair, replacement, as your remedy lies with the supplier or manufacturer. However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a repair, replacement within the applicable extended supplier warranty and it takes longer than 21 (twenty) days, we will get in touch with you to see if you would rather receive a credit, refund directly from us.

7.    BUNDLES

7.1    There are two types of bundles: a bundle consisting of products that either we or you (as provided on our website) have combined in a single bundle (“Bundle Deal “); or a bundle compiled by our supplier and supplied to us as a single unit (“Pre-packed Bundle “). All returns relating to bundles are subject to the terms of this Policy as read with the following provisions:

(a)    Bundle Deal – You may return a Bundle Deal as a whole or any of its component products individually to us. If you qualify for a credit in respect of any component product, we will credit your account with the actual purchase price (after applying any applicable saving or discount) you paid for such a product as displayed in your order history.

(b)    Pre-packed Bundle – Unless otherwise indicated by us, your return of a Pre-packed Bundle will only be accepted if you return all its component products to us. Failure to do so may result in us declining the return of a Pre-packed Bundle.

8.    CHARGES AND REFUNDS

8.1    If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law “CPA”)  refuse the return, or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only.

8.2    If you return a product that does not comply with this Policy, you may be liable to reimburse Coinvest Africa for the cost of collecting the product from you and the cost of having the product returned to you.

8.3    Under no circumstances will donations you make on our website, or any goodwill credit you may receive from us, be refunded.

8.4    Please note that we only refund to the payment method that you originally used – i.e., payment by credit card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be refunded to your nominated bank account

9.    GENERAL 

    Coinvest Africa (Pty) Ltd complies by the rules and regulations of the Consumer Protection Act, 68 of 2008. I n terms of Section 16 of the CPA, if a customer has brought goods because of direct marketing, then for a period of 5 (five days after receiving, the customer can return the goods, cancel)

 

 

9.    CONTACT US.

    COINVEST AFRICA (PTY) LTD, tell 0115075555; email: coinvest@marketplace.co.za   legal@coinvest.africa

    Address: 1016 Roos Street Fourways Golf Office Park Selbourne Building ground floor, Fourways Johannesburg.